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relax Privacy Policy

Privacy Statement for www.relaxxholidays.co.uk
The following discloses our information gathering and dissemination practices for our www.relaxxholidays.co.uk website .

What information do we collect?

Site and Service Updates

Information from competitions

Job Applications

Our Opt Out Policy

Sharing the information

Cookies

Links

Security

Changes to Privacy Statement


What information do we collect and how we use it?
As a member of Moresand Ltd., we ask you to provide us with some personal information such as your name, email address and phone number. We also ask you to choose a login name and password in order to access some of our services.

  • We need your e-mail address in order to send you confirmation of online bookings, customer service emails and to confirm your new member registration. During your member registration, you will have the option to receive travel offers by email - if you do not wish to continue to receive these travel offers by email. You can opt out at anytime - see our Opt Out policy described below.
  • We collect your credit card number and expiration date to order and book a flight, hotel or car rental.
  • We would use your phone number if we need to contact you urgently (for example if you had made a mistake entering your email address).
  • We collect and store your credit card information in our internal database. Only authorized staff have access to this information and the same is stored and protected by firewalls and intrusion detection systems to prevent any unauthorised access.
  • We ask you where did you hear about www.relaxxholidays.co.uk and we use this information to analyse the effectiveness of the various publicity campaigns.
  • In order to use the Flight Watch service you need to provide us with your mobile telephone number. This number is only used to fulfil the Flight Watch function and is not shared with third parties.
  • We log domain names and/or IP addresses, and browser type for our internal site traffic statistics. IP addresses, etc. are not tied to personally identifiable information.
  • We use cookies to monitor which parts of the Site are more interesting to you.

    This site contains links to other sites that we are not partnered with, however, www.relaxxholidays.co.ukis not responsible for the privacy practices or the content of such websites. Sites we partner with have the same look and feel as our crystaltravel.co.uk. They use your information only for supplying the service they offer, and may not use your personally identifiable information for anything other than the primary purpose for which the information was collected.

    Site and Service Updates
    We also send the user site and service announcements by email. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

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Information gathered from competitions
We occasionally run competitions on our site. We may ask for personal information to contact you if necessary (with a winner's notification, for example). You will also have the choice to be added to our mailing list for future promotions and travel offers. You may opt-out at any time of receiving future mailings, see the Opt Out section below. Abbreviated customer names may be used on our competition winners page as well.


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Job Applications
There is a section of the website where you can apply for a job with www.crystaltravel.co.uk. We collect personal information such as name and address to contact applicants in relation to their job application. We also ask for optional demographic information, which we use for recruitment purposes only. We do not share any of the above mentioned information with anyone else.


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Our Opt Out Policy
You can un-subscribe from travel offers by email at any time by following the instructions at the bottom of the newsletter, or by sending a blank e-mail to optout@crystaltravel.co.uk


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Sharing the information our Site gathers/tracks
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We do not sell customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, crystaltravel.co.uk will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.


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Links
This website contains links to other websites. We have partnered with some of them. Please note that when you click on one of these links, you are 'clicking' to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. However, our partnered sites have the same look and feel to ours, and may only use the personally identifiable information collected to fulfill services they are designated to provide.


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Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) technology to ensure the privacy of the information provided to us both in the flights booking engine and in the order forms. At no time are the customers debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorised access to our systems.


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Changes to our Privacy Statement
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we would notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

 

 
 
 
 
 
 
 
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